Privacy Policy
Effective Date: February 1, 2025
The Faithful Cleaners ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.thefaithfulcleaners.com (the “Site”) or engage our cleaning services (collectively, the “Services”). By accessing the Site or using the Services you agree to the practices described below.
1. Definitions
Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Sensitive Personal Information: Personal Information that reveals a Social Security number, driver’s‑license number, precise geolocation, or information concerning children under 13. We do not knowingly collect or process Sensitive Personal Information.
Processing: Any operation performed on Personal Information such as collection, storage, use, sharing, or deletion.
Controller: The party that determines the purposes and means of Processing Personal Information (that’s us).
Processor / Service Provider: A third party that Processes Personal Information on our behalf under a written agreement.
Cookies: Small data files placed on your device or browser that allow us to recognize you and improve your experience.
Global Privacy Control (GPC): A browser signal that communicates a consumer’s preference to opt‑out of the sale or sharing of Personal Information. We honor GPC signals.
2. Definitions
2.1 Information You Provide Directly
Name, e‑mail address, phone numberBilling address and payment details (processed via Stripe or other PCI‑DSS‑compliant provider)Property details necessary for scheduling and quoting the job
2.2 Information Collected Automatically
When you visit the Site, we (or our analytics partners) automatically collect:
IP address, browser type, device type, and operating‑system versionDate/time stamps, referring/exit pages, clickstream data, and page‑response metrics/
2.3 Cookies & Similar Technologies
We use four categories of cookies—Essential, Performance, Functional, and Targeting. A pop‑up banner lets you accept, reject, or customize cookie settings at any time.
3. How We Use Your Information
Provide, schedule, and manage cleaning Services
Process payments securely
Send confirmations, reminders, and Service updates
Improve Site performance and customer experience
Respond to inquiries and provide support
Send marketing communications only if you have opted‑in (you may opt‑out anytime)
Comply with legal and regulatory obligations
4. How We Share Your Information
We never sell Personal Information. We share it only:
With Processors/Service Providers (e.g., payment processors, scheduling software, customer‑support platforms) under written contracts that require confidentiality and data protection at least as strict as ours.
For legal compliance or to protect the rights, property, or safety of the Company or others.
With marketing partners only when you have given prior consent.
5. Where And How We Store Your Information
All data are stored on secure U.S. servers and protected by:
TLS/SSL encryption in transit and AES‑256 encryption at rest when supported by the vendor.
Role‑based access controls—only employees who require the data can view it.
Regular off‑site, encrypted backups.
6. Data Retention
We retain Personal Information only as long as necessary for the purposes outlined in this policy or as required by law:
Booking, invoice, and payment records: 7 years (tax and accounting regulations).
Customer‑support e‑mails and chat transcripts: 3 years from last interaction.
Marketing‑list data: 24 months from last engagement, unless you opt‑out sooner.
Server log files & analytics data: 12 months.Once retention periods expire, data are securely deleted or anonymized.
7. Your Rights And Choices
Under applicable U.S. state privacy laws you may:
Access the Personal Information we hold about you.
Correct inaccurate or incomplete data.
Delete certain Personal Information, subject to legal exceptions.
Opt‑out of marketing e‑mails or SMS messages at any time.
Receive a portable copy of your data.
Submit a GPC signal to opt‑out of sale/sharing.
To exercise any right, e‑mail contact@thefaithfulcleaners.com or call (469) 659‑6168. We will verify your request and respond within the timeframe required by law.
8. Third-Party Links And Tools
The Site may link to external sites (e.g., Yelp, Facebook) or embed third‑party scripts (Google Analytics, Meta Pixel, CallRail). Their privacy practices are governed by their own policies; please review them before providing information.
9. Children's Privacy
We do not knowingly collect Personal Information from children under 13. If you believe we have done so, please contact us so we can delete the data.
10. Security
We employ industry‑standard security measures including SSL/TLS encryption, firewalls, and periodic vulnerability scans. No Internet transmission is 100 % secure; therefore we cannot guarantee absolute security.
11. Dispute Resolution And Arbitration
Any dispute arising out of or relating to this Privacy Policy or the Services shall be resolved exclusively by binding arbitration in Collin County, Texas, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. You and the Company waive the right to a jury trial or to participate in a class action. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
12. Texas Law Compliance
This Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to conflict‑of‑laws principles.
13. Changes To This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on the Site and, where required by law, sent to you via e‑mail. The “Effective Date” at the top will indicate when the latest version took effect.
By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.