Terms of Service

Effective Date: February 1, 2025

1. Customer Agreement

By scheduling and using our services, you acknowledge and agree to the following terms and conditions:
The Faithful Cleaners provides professional cleaning services to residential and commercial properties.
All cleanings are subject to our policies, including deposits, cancellations, and rescheduling fees.
Service appointments are fulfilled by cleaning professionals who are screened and verified through our onboarding process.
Our cleaning services do NOT include organizing, moving furniture, or deep stain removal.
We reserve the right to refuse service for unsafe or hazardous working conditions.
Cleaners are not expected to perform tasks that exceed the agreed scope of work.
The Faithful Cleaners reserves the right to update these terms and conditions at any time.
If you disagree with any part of these Terms of Service, please do not book a cleaning with our services.
By accepting a professional cleaning service appointment, the client agrees to these general terms and conditions. These, together with our confirmation and cleaning schedule, constitute the entire agreement.

2. Service Guarantee & Refund Policy

Free re-cleaning of missed areas (within 48 hours).
No monetary refunds.
Guarantee limitations apply if:
Extra service fees were declined
Permanent stains or pre-existing issues exist
The property was misrepresented during booking
It was explicitly stated over the phone that due to the nature of the work, a service guarantee would not be possible.
Our work is hindered by contractors, pets, clutter, or utilities

3. Appointment Scheduling & Arrival Policy

Estimated arrival window: up to 2 hours (we’ll send updates if timing changes).
Lockout: 50% or $75 fee (whichever is less) if access is denied for 20+ minutes
Provide correct door code/instructions

4. Cancellation, Deposits & Rescheduling Policy

One-time, deep, or move-out cleanings: 25%-50% deposit required
Deposit is forfeited upon cancellation
Recurring cleanings:
72-hour cancellation → 25% fee
24-hour/same-day → 50% fee
Rescheduling within 24–72 hrs → 25%-50% fee
Weather or utility issues may trigger fees or reschedules
Canceling before completing promo/recurring terms → Discount reversal
Pricing subject to change if home conditions were misdescribed

5. Customer Responsibilities & Cleaning Limitations

Provide water/electricity, pick up clutter, move heavy furniture in advance
We do NOT provide biohazard cleanup, climb ladders, clean hoarding, or handle high-value or unsafe items

6. Payment Terms & Fees

Payment is due at the start of service (before work begins) and is processed using the payment method on file.
24-hour card authorization hold before cleaning
Major credit/debit cards accepted
Deposits (when applicable): 25%-50%, non-refundable
Additional Fees:
NSF Fee: $30
Late Payment: 15%/month

7. Commercial & Office Cleaning Policies

12-month service agreement, auto-renews unless canceled with 30-day notice
Early termination allowed for performance issues or operational changes
Invoices due within 7 business days
Late payment = 15% monthly fee or suspended service
Service scope changes must be in writing

8. Non-Solicitation & Referral Policy

Non‑circumvention. If The Faithful Cleaners introduces you to a cleaning professional, you agree not to solicit for hire or contract directly with that professional for cleaning services outside of The Faithful Cleaners for 12 months after the last service date, unless we provide written consent.
For commercial accounts, the non‑circumvention fee is $10,000 if this provision is breached.
If this provision is breached, you agree to pay the applicable non‑circumvention fee and any other remedies available under applicable law.

9. Independent Contractor Notice

Cleaning professionals who fulfill service appointments are independent contractors and are not employees of The Faithful Cleaners. The Faithful Cleaners coordinates scheduling and customer support and does not control the day‑to‑day manner and means by which a cleaning professional performs the services.

10. Website Terms of Use

Using thefaithfulcleaners.com constitutes agreement with our terms
You may not copy, distribute, or misuse site content
We are not liable for site errors, downtime, or third-party links

11. Legal & Policy Updates

Terms can be updated without notice
Governed by Texas law; disputes resolved in Texas courts

12. Health & Safety

Notify us if illness is present in the home
We reserve the right to cancel for unsafe environments

13. Privacy Policy & Confidentiality

All client information is confidential
Clients must secure access instructions
We may take before/after photos unless opted out

14. Sales Tax Policy

8.25% sales tax charged as required by Texas law

15. Dispute Resolution & Arbitration Policy

All disputes resolved via binding arbitration in Denton County, TX
Arbitration fees paid by the client unless due process is denied
Class action lawsuits are waived
Client must attempt direct resolution first (15-day window)

16. Contact Information

Phone: (469) 436-8008
Email: contact@thefaithfulcleaners.com
Website: https://thefaithfulcleaners.com

Acknowledgement of Terms

By using our services or website, you confirm that you have read and agree to these Terms of Service and all related policies.